CRM System for Luxury Travel
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Project overview
Development of an individual CRM system for Regal Wings to optimize customer management and meet the highest service standards in the luxury travel segment.
Regal Wings operates globally with a focus on the American market. The company was experiencing strong growth that could no longer be efficiently handled with the existing tools and processes. There were numerous manual workflows, different data silos and little automation — because new employees and travel agents could only be onboarded slowly. The CTO signaled a clear need for action: a system had to be created that captures, plans and tracks all luxury travel while being scalable for future expansions.
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- In-depth analysis
We have analysed Regal Wings' work processes and identified the need for CRM adjustments. - Bespoke design
We've developed autocomplete features that focus on speed, simplicity, and data security. - Adaptability
We have continuously developed CRM and adapted it to the changing needs of the company. - Adaptability
We have continuously developed CRM and adapted it to the changing needs of the company.
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- Quick processing
Significantly faster order processing times. - availability
Instant access to important sales data. - Work efficiency
Expected 20-30% less workload in the coming year. - Ready for growth
Creating a system basis for scaling up to luxury market trends.
Axisbits accompanied our project from construction phase to launch with a seamless project management style and efficient communication. The results have reduced our workload after implementation by 30%.
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- Many manual processes, data silos, high effort
- Slow onboarding of new employees and agents
- Standard CRM barely adapted to the luxury travel business model
- Automated workflows, centralized data, increased efficiency
- Fast onboarding, quickly productive
- In-house platform, precisely tailored to the business model
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